Crack it open.
Don't leave it sitting on the shelf. Get it on some food, put your can to work and see what you think.
The Smokey Rebel 30-Day Flavour Promise
The Smokey Rebel 30-Day Flavour Promise
LOVE THEFLAVOUROR YOURMONEY BACK
We don't do timid seasoning. And we don't do awkward returns. Crack the can, get cooking and give it a proper go. If a flavour genuinely isn't your thing, send back what's left and we'll refund what you paid for that can.
That's 30 days from when your order lands at your door, not when you clicked Buy. No grilling. No drama. No fuss.
30Days from delivery to contact us
✓Opened seasoning cans welcome
✓Discounted and bundle flavours covered
One promise. Four simple steps.
Go on. Give it a go.
Taste is personal. We know our flavours won't be everyone's cup of tea, and that's absolutely fine. Here's how we take the risk out of trying something new.
Not your thing?
Email hello@smokeyrebel.com with your order number within 30 days of receiving it. We'll give you the return instructions.
Send back what's left.
Pop the opened can in the post with the remaining seasoning inside. You cover the return postage.
Get your money back.
As soon as your can reaches us, we'll initiate a refund for the actual amount you paid for that can, back to your original payment method.
No flavour interrogation. We just need your order details and the returned can to get the refund sorted.
30Days to decide
The clock starts when your box arrives
From doorstep to dinner plate.
We're not counting down from the day you ordered. Your 30 days start when you receive your delivery. That gives you time to fire up the grill, raid the fridge, or test it out in the air fryer.
Just make sure you contact us within those 30 days if a flavour isn't for you. Your return doesn't have to arrive back with us inside the original 30-day window.
Stack up and save, without the worry
Love four.
Love four.
Not so keen on one?
Picked a few new flavours and found one that doesn't quite hit the spot? No need to give up the rest of your haul.
Keep the cans you love. Return the ones you don't. We refund only the individual cans you send back, based on the price you actually paid after any bundle or promotional discount.
We won't take away the savings on the cans you're keeping. Simple.
Stack up & save →Your bundle. Your favourites.
- ✓Choose 4 to 7 cans in a Build Your Own Bundle.
- ✓Give every new flavour a proper try.
- ✓Return just the individual flavours that aren't for you.
- ✓Keep the original discounts on the cans you love.
Life's too short for boring food
Find your next favourite.
Every Smokey Rebel seasoning has a job to do. Start with a crowd-pleaser, take a detour into something different, and see where your taste buds take you.
The small print, without the headache
Good question.
We've kept the promise simple. Here are a few things worth knowing before you crack open your next can.
Ask us anything →Does the 30 days start when I order?
Nope. Your 30 days begin on the date you actually receive your order. Contact us within that window if a flavour isn't for you. Your return doesn't have to arrive within those 30 days.
Can I really return a can I've opened?
Absolutely. That's the point. Give it a proper try, then send the opened can back with the remaining seasoning inside if you don't like the flavour.
What if I only dislike one flavour from a bundle?
Keep the flavours you love. You can return just the cans you don't enjoy. We'll refund the individual price you paid for each returned can, including the original bundle or promotional discounts, without repricing the cans you keep.
Who pays the postage?
For a voluntary flavour-satisfaction return, you pay to send the can back. Original outward delivery charges are not refunded under the Flavour Promise. This doesn't affect your rights if there's a delivery problem or a faulty item.
Does this cover sauces or third-party brands?
No. This exclusive promise is for Smokey Rebel-branded rubs and seasonings bought directly from smokeyrebel.com. Sauces, third-party goods, BBQ equipment, accessories and merchandise aren't included. Your statutory consumer rights still apply to all purchases.
What if my order arrives damaged instead?
That's a different problem, and we've got a separate Delivery Promise for it. Get in touch and we'll help put things right. Your statutory rights remain unaffected.
How soon will I get my money back?
We'll initiate your refund as soon as the returned can reaches us, using the payment method you originally paid with. Your bank or payment provider may need a little extra time to show the funds.
We back the box, too
See our Delivery Promise →
It should arrive looking the part.
Our Flavour Promise is about the taste. Our Delivery Promise is about everything arriving as it should. Dents, damage, wrong gear or missing items? Tell us. We'll work with you to make it right.
