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Our Promises
Smokey Rebel. Our Promises.
WE'VE GOTYOUR BACK.
Buying the good stuff should be the fun part, not the gamble. Your order should arrive looking the business. And our Smokey Rebel seasonings? You get 30 days from delivery to crack a can and give the flavour a proper go.
Something off with your delivery? Not sold on a flavour? Two straight-up promises. One Rebel crew ready to help put things right.
NO RULES.
ALL FLAVOUR.Smokey Rebel
01Delivery that looks the part
02Flavours worth trying
03Real people if something goes wrong
Two promises. One Rebel standard.
The good stuff. Backed up.
Whether you're ordering a tin of your favourite rub, trying something new or kitting out the back garden, you should know exactly where you stand.
Our Delivery Promise
Your order. Just as it should be.
Dented cans, battered boxes and damaged kit aren't what you signed up for. Every product we sell should arrive in the condition you'd expect if you'd picked it off the shelf yourself. If it doesn't, tell us and we'll work with you to put it right.
- Applies to all physical products purchased from Smokey Rebel
- The same standard whether it's for you or a gift
- Missing, incorrect or damaged deliveries? We're here to help
Discover our Delivery Promise →
Our 30-Day Flavour Promise
Love the flavour. Or your money back.
We make bold seasonings and want you to give them a proper go. If one genuinely isn't your thing, don't let it gather dust in the cupboard. Tell us within 30 days of delivery, send back what's left and we'll refund what you paid for that can.
- 30 days from delivery to get in touch
- Opened cans welcome, with the remaining seasoning inside
- Bundle and discounted seasonings covered
Discover our Flavour Promise →
Worth knowing: Our Delivery Promise covers all the physical products we sell. The voluntary 30-Day Flavour Promise is exclusive to Smokey Rebel-branded rubs and seasonings purchased directly from smokeyrebel.com. Your statutory consumer rights always apply.
The whole experience matters
From box to BBQ. And beyond.
Our job isn't done when you press the buy button. We want you excited to open the box, confident to use what's inside, and ready to come back for more.
01 / BUYPick the good stuff.
Choose your flavours or kit knowing we're standing behind what we sell.
02 / RECEIVEOpen with a grin.
Your order should arrive looking as it should. If it doesn't, shout.
03 / USEGet stuck in.
Try a new dish, fire up the grill, or make your everyday dinner better.
04 / REPEATFind your next favourite.
When you're ready, we'll have more flavour and new ideas waiting.
Something not right?
Talk to us. We'll sort it.
There's no point making big promises if we're nowhere to be found when you need a hand. Whether a parcel's gone astray or a flavour's not for you, drop us a line.
Or email us directly at hello@smokeyrebel.com.
Help us help you.
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Send your order number and a quick description of what's happened.
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For delivery damage, please keep the box and take a photo of its outside with the courier label clearly visible, plus pictures of any damage.
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For a flavour claim, let us know within 30 days of receiving your order which Smokey Rebel seasoning wasn't your thing. We'll provide return instructions.
Don't have photos or packaging? Contact us anyway. We'll still help.
The quick answers
No guesswork.
These are two different promises, but both are built around one thing: looking after the people who shop with us.
Does the Delivery Promise cover third-party products?
Yes. It covers the condition in which all physical products purchased from Smokey Rebel arrive, including BBQ equipment, accessories and third-party brands. If something arrives damaged, incorrect or missing, see how we can help.
Can I try a seasoning before deciding if I love it?
Absolutely. Smokey Rebel-branded rubs and seasonings bought directly from our website are covered by our voluntary 30-Day Flavour Promise. You can open the can and give it a proper try, then return it with the remaining seasoning inside if the flavour isn't for you.
When do the 30 days begin?
The day you receive your order, not the day you place it. Contact us within 30 days of receiving it. Your return doesn't have to arrive back within those same 30 days.
What if I only dislike one flavour in a bundle?
Keep the flavours you love. We refund only the returned cans, at their individual price after any bundle or promotional discount. You keep the discount on the cans you don't return.
Do I pay to send a seasoning back?
For a voluntary flavour-satisfaction return, yes. Customers cover return postage and original delivery charges aren't refunded under that promise. Your legal rights for faulty, damaged or misdescribed products are separate and unaffected.
What if my order arrives damaged instead?
That's a delivery issue, not a flavour-satisfaction claim. Please use our Delivery Promise and let us know. If possible, keep the outside packaging and send us photos, including the courier label. Don't worry if you've already thrown it away: we'll still help.
Everything looking good?
Right then. Let's get cooking.
We've got recipes, guides and fresh ideas for every flavour. From quick weeknight wins to serious weekend cooks, there's plenty to get stuck into.
Explore recipes →
